Category Archives: Insight Selling
Leveraging insight in sales calls is a very popular strategy in this age of the empowered customer. Our clients often ask us when in the sales conversation their sellers should lead with insight versus lead with questions. The simple answer to this question is, “It depends.” I’ll provide some further guidance in this post, but I suggest you start by downloading our Sales Insight Call Strategy Checklist and share it with your sales reps.
Connecting Dots in the Sales Performance Ecosystem
We’ve written a few times about the Sales Performance Ecosystem. It can be a daunting concept. While many people can relate to what’s included, either the sections or individual elements, how to actually intertwine and align the elements (or “connect the dots”) is often less clear.
5 Strategic Applications of Richardson’s Selling with Insights ®
Since launching Richardson’s Selling with Insights® program just over a year ago, we’ve seen incredible excitement and uptake from our clients, and we’ve learned a few things along the way. Selling in this era of an ultra-prepared buyer requires a seller to be even more skillful and prepared than ever. While interpersonal, communication, and consultative selling skills are still relevant and important, sellers need new skills to share value-creating ideas that shape and create opportunities with buyers. Sellers also need insightful content to share, which requires even greater alignment between the sales organization and other functions that may be the keepers of subject matter expertise, such as R&D, Product Management, and Marketing.
Selling With Insights: When is the Best Time to Provide insight?
Insights can be provided through any phase of the sales process. Today, selling with insights is about the value you are able to bring to your client or customer through the solutions you offer. Your sales team members need to become a source of ideas and insights for their customers to add value while building credibility and awareness of how they can help. In this video blog, Richardson’s Dario Priolo, Chief Strategy Officer, talks about some of the best times to provide insight and how to do so when that moment presents itself.
Is Email on Life support as a Sales Effectiveness Tool?
A few months ago, I did a blog post on the Top Ten Disruptive Sales Technologies. I did not include email because it was pretty much a given, considering its serious blow to postal mail and phone tag. But it’s worth considering the question: Has the influx of new and more personal technologies put email on life support as a sales effectiveness tool?
Let’s look at two examples that suggest email may be on the way out for developing new clients and building relationships with existing clients.
Video Blog – Selling with Insights: How Specific Should Insights Be?
We are living in an age where we are overloaded with information. It is now no longer good enough for a salesperson to simply forward on a whitepaper or piece of data. Please join Dario Priolo, Chief Strategy Officer of Richardson, in this short video clip as he walks us through the process and importance of aligning specific insights to your customer’s challenges. This is a third in a series including: Selling With Insights: How can sales provide more value to clients? and Selling With Insights: What are the barriers to Selling With Insights?
Selling With Insights: What are the Barriers to Selling With Insights?
In our last blog, How Can Sales Provide More Value to Clients, we discussed how sales provide more value to clients through insight selling. But what are the barriers to Selling With Insights? There are several barriers that sales reps encounter when trying to Sell With Insights to their clients, including finding the most relevant insight for the customer. In his video blog, What are the Barriers to Selling With Insights, Dario Priolo, Chief Strategy Officer, discusses what is required of sales and marketing teams to bring value to the buyer from Selling With Insights.
Selling With Insights: How Can Sales Provide More Value to Clients?
In preparation for a conversation with the client, sales reps must be aware that the client already knows a lot. To differentiate the business, sales reps should bring new value added ideas to the discussion. In this video, Selling With Insights: How can sales provide more value to clients, Richardson’s Dario Priolo, Chief Strategy Officer, offers practical advice to sales about the process of providing value to highly informed clients.
Selling Advice for Bankers, Consultants and Solution Providers from NASDAQ’s CFO
It is not every day that a senior executive candidly discusses how he or she likes to be sold to. So, if you are a banker, consultant or sell high-value solutions to senior-level executives, then you should find the selling advice in this video very enlightening.
Intimate or Creepy? How to Prevent a Big Disappointment when Selling with Insights and Selling with Big Data
I recently had the pleasure of re-connecting with an old acquaintance who is now an executive at a company called Lattice-Engines. The company helps sales and marketing organizations to transform customer data into deep, real-time insight about customer needs and behavior to make better decisions on which accounts to target and how to engage with decision-makers. We have a common client, and are excited about helping our client incorporate these insights into their conversations to create value for their customers and win more business.
As consumers, we all know there is a fine line between an intimate customer experience and a creepy invasion of privacy. The Ritz-Carlton gets rave reviews for knowing its customers and anticipating their needs. They pay attention to details, such as knowing their favorite wine, restaurants or shops, and this drives immense customer loyalty. I don’t stay at the Ritz very often, but when I do, I really enjoy the experience. They make their customers feel special.
Contrast this with an experience I had at a branch of a large national bank in the suburban grocery store where I used to shop. My wife and I had just sold an investment property and had a larger than average cash balance in our checking account. I was at the bank making a routine transaction, when a young bank » Continue Reading.
Selling with Insights™: What We Have Learned, and What Is Necessary for Successful Execution
We have seen an interesting trend emerging among our clients and prospects. Many acknowledge that buying behavior has changed, that buyers have more information and do a tremendous amount of due diligence on sellers, and that sellers need to use insight to shape and disrupt buyer mindset. Sales leaders want their sellers to be more assertive and more proactive, but most have failed miserably in making this transition. Now, sales leaders are coming to us to help them design a solution that will work for their organization.
We live in an age where we are overwhelmed with information. However, changing buyer behavior requires sellers to bring tailored insight to the table to build awareness and credibility and begin to shape the buyer’s concept of what they need and why they need it sooner rather than later.
Trusted Advisor 2.0
A few years ago, I identified the ten characteristics of a Trusted Advisor. As I look back at that list, I see it has become more like the price of admission. With the radical changes that have taken place in the selling landscape, while every one of the ten attributes remain valid, they are no longer sufficient.
What has remained true through time however, are the two words themselves: trusted and advisor. But what these words mean and why they are so essential today has changed.
Selling with Insights: The Why and How of Approaching Informed Buyers with Insight
In our previous blog post, we discussed four changes in buyer behavior driving four challenges for sellers. These were:
Online Perception Bias Reputation Bias Solution Bias Procurement Process Bias
In this article, we’ll share some ideas for overcoming those challenges with insight.
How to Approach Informed Buyers
Buyers are doing their research, and traditional sellers are getting left behind. It is tempting to throw your hands up in defeat and simply respond reactively to the opportunities your customers give you. This approach puts too much of your fate in the hands of your marketing team and can drive intense price competition. Sellers need to engage informed buyers differently. To avoid commoditization, rather than simply respond, sellers must create and shape opportunities.
Shaping opportunities requires the seller to change the way the customer thinks about their needs or a solution to the seller’s advantage. It is most applicable when the customer is far along in their buying cycle and has already formed a concept for what they want or need. Shaping the opportunity requires the sales rep to disrupt the customer’s thinking so that they take a few steps back and reconsider the need or solution. Through building trust and credibility, and through sharing relevant insight based on credible research or experience, the seller challenges the » Continue Reading.
Which e-mail Campaigns Deliver More: Broad-based or Account-based?
Every day, it gets more difficult to capture the attention of busy professionals using a broad-based e-mail marketing campaign.
More and more companies are adopting automation tools for content-based e-mail marketing campaigns that typically focus on the top few generic topics faced by everyone in their database. For most marketers who use this approach, the key performance indicators (KPIs) involve tracking and capturing opens, click-throughs, and responders. The next step is an automated drip follow-up campaign to nurture these leads and take them to the next level.
Today’s Blog is written by Michael Dalis, a Richardson facilitator & coach.
You know the look. I’m the client. You’re seated across the table from me. In response to my question or request, you’ve begun laying out the details behind a brilliant idea that you are convinced will help my organization. The problem is, the deeper you go into your solution, the more and more disengaged I become. At first, there’s some eye contact, polite nodding, and the occasional grunt of acknowledgment. Then, I begin looking at my watch and, longingly, at the door as I plan my escape. What you hear as appreciation and agreement to your proposed next step is, in fact, an end to our discussion so that I can get back to my real work — and sincere doubt about whether I will subject myself again to this “death by 1,000 facts.”
What the World of Selling Can Learn from Watching Netflix
In the new world of selling the ability to see into the future to recognize the needs that customers have not identified or have undervalued is the new currency. But, is that really possible?
Top Needs Identified by B2B Sales Reps for Success in 2013
What are the top concerns of business-to-business sales reps this year? What do they think will help them to meet their numbers and achieve their targets? As we closed out 2012, we wrote about nine trends in sales force effectiveness and learning and development for 2013. We also surveyed over 300 B2B sales reps to learn more about their top challenges and improvement opportunities to help them hit their numbers in 2013. With strategic planning in full force, it is important for sales managers and learning and development functions to know what’s on the minds of their force in the field.
Steve Jobs made history with his Think Different ad campaign when Apple was in trouble and being pegged as a toy. The script for the Apple campaign was inspired by words from the movie, The Dead Poet’s Society with Robin Williams:
“We must constantly look at things in a different way. Just when you know something look at it in a different way.”
6 Steps to Enable Your Sales Team to Sell with Insight
Unless you’ve been living under a rock for the past few years, it should come as no surprise to you that buyer behavior has changed dramatically. I’ve come across a number of well-written research documents, such as Base One’s “2012 Buyersphere” report and Forbes Insight’s “The Rise of the Digital C-Suite” study, that highlight how this is playing out in the marketplace. Simply put, buyers are more educated, better prepared, and further along in their buying process when they engage sellers.