Category Archives: Uncategorized

October 2nd, 2012

Apologies with No Ifs, Ands, or Buts Ring Truest

Apologies

Apologies with No Ifs, Ands, or Buts Ring Truest

Tim Cook’s apology for the failure of its Maps software was nearly perfect.  It is hard for any leader to acknowledge a mistake, especially for a company such as Apple that has set the highest expectations among its camp of followers.  We all slip up, and apologies don’t always come easy.  I think Tim Cook’s letter, baring one problem, got it right:

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September 19th, 2012

5 Commonly Overlooked Activities in Sales Effectiveness Budgeting

5 Commonly Overlooked Activities in Sales Effectiveness Budgeting

5 Commonly Overlooked Activities in Sales Effectiveness Budgeting

In case you haven’t noticed, summer vacation season has ended, football is back, and we’re all focused on closing our year out strong. Believe it or not, in a few weeks, we’ll be head down budgeting for 2013, trying to figure out our priorities and the investment required to deliver on these important initiatives. Although budgets are never set in stone and will ebb and flow over the year, it behooves us to cover our bases so that we don’t miss anything substantial.

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August 17th, 2012

Six Reasons Sales Leaders Lose Credibility

Sales Training - Credibility

Sales is a profession built on reputation and relationships, and both require credibility. It’s even more true for sales leaders, who must maintain credible connections with CEOs, colleagues, clients, and their circle of sales professionals.

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July 20th, 2012

SunTrust’s Talent-centric Approach to Executing a Customer Loyalty Strategy

The financial services industry has faced incredible challenges over the past few years. All in all, the nation’s banks are getting healthier, and the worst seems to be behind them — but they’re all struggling to find new sources of revenue amid a tougher regulatory environment.

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