Category Archives: Mike Kunkle

November 20th, 2013

Connecting Dots in the Sales Performance Ecosystem

Sales-Performance-Ecosystem

Connecting Dots in the Sales Performance Ecosystem

We’ve written a few times about the Sales Performance Ecosystem.  It can be a daunting concept.  While many people can relate to what’s included, either the sections or individual elements, how to actually intertwine and align the elements (or “connect the dots”) is often less clear.

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September 30th, 2013

Sales Training Programs: Mission Impossible or Mission Accomplished?

Sales Training Programs: Mission Impossible or Mission Accomplished?

Let’s face it.  For learning and development leaders without a sales background, being assigned to develop sales training programs can feel like the kiss of death.  Even for seasoned sales training leaders, it isn’t a walk in the park.

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September 25th, 2013

Would Your Sales Training Earn Your Customer’s Seal of Approval?

sales-training

Would Your Sales Training Earn Your Customer’s Seal of Approval?

The Customer is King

This is still true, right?  The phrase seems less than politically correct these days (with “king” versus “queen” or “royalty”), but if you conduct an internet search for “the customer is king,” you’ll find over 201 million returns in about 0.62 seconds.  It’s still a popular phrase.

I don’t find myself quoting the Urban Dictionary much in my business life, but I have to admit, I peeked at their search return

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