Category Archives: Mike Kunkle
Sales Training Programs: Mission Impossible or Mission Accomplished?
Let’s face it. For learning and development leaders without a sales background, being assigned to develop sales training programs can feel like the kiss of death. Even for seasoned sales training leaders, it isn’t a walk in the park.
Would Your Sales Training Earn Your Customer’s Seal of Approval?
The Customer is King
This is still true, right? The phrase seems less than politically correct these days (with “king” versus “queen” or “royalty”), but if you conduct an internet search for “the customer is king,” you’ll find over 201 million returns in about 0.62 seconds. It’s still a popular phrase.
I don’t find myself quoting the Urban Dictionary much in my business life, but I have to admit, I peeked at their search return