Category Archives: nancy koscher
Five Tips for How to Build Rapport
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
― Maya Angelou
When dealing with people — customers, prospects, colleagues, friends, family — it’s important to think about them not as creatures of logic, but as creatures of emotion. We are all human beings, and we engage our whole selves in conversations and relationships. Some people call this IQ and EQ, left brain/right brain, and even new brain/old brain.
The point is: People are complex beings who often draw on emotions more than logic, knowledge, or intellect when making connections with others. There’s a dynamic — changing energy or chemistry that passes between people. This is the basis of building rapport.
How can you be sure building rapport is positive ? Here are five tips on how to build rapport:
Be Positive: When engaging with another person, your attitude affects the kind of rapport that you build. Are you smiling? Is your body posture open? Do you exude confidence and enthusiasm? It’s not about being someone you’re not or looking like an excited cheerleader. It’s about showing genuine interest and being authentic in who you are. Be Present: Be mindful of the person you’re trying to build rapport with. Listen carefully to what he/she is saying. Try to understand his/her world and » Continue Reading.