Category Archives: Salesforce.com

September 25th, 2013

Would Your Sales Training Earn Your Customer’s Seal of Approval?

sales-training

Would Your Sales Training Earn Your Customer’s Seal of Approval?

The Customer is King

This is still true, right?  The phrase seems less than politically correct these days (with “king” versus “queen” or “royalty”), but if you conduct an internet search for “the customer is king,” you’ll find over 201 million returns in about 0.62 seconds.  It’s still a popular phrase.

I don’t find myself quoting the Urban Dictionary much in my business life, but I have to admit, I peeked at their search return

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August 12th, 2013

The Richys, Recognizing Excellence in Salesforce Enablement

salesforce-enablement-richys

The Richys, Recognizing Excellence in Salesforce Enablement 

We get to see and test-drive a lot of sales support and enablement tools at Richardson. And, as a leader in sales training and performance improvement, we know a winner when we see one.

We created the Richys in response to the great feedback from our post on Top 10 Disruptive Sales Technologies and as a way to recognize cool, innovative, and standout products that make an impact on improving sales effectiveness and efficiency. The Richys – the latest addition to our blog, Richardson Sales Excellence Review – will offer unbiased reviews of some of the great products and services in the sales ecosystem.

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February 15th, 2013

A Few Simple Questions and Practical Ideas to Exterminate Sales Forecasting Gremlins

According to CSO Insights, sales forecasting accuracy hit an all-time low of 46% in 2012. Just about every business and industry experiences peaks and valleys in their sales cycles, but, even with large investments in sales and marketing automation technology, the problem is getting worse and not better. Did you just throw good money after bad in hopes of achieving sales forecasting nirvana? What on earth is going on?

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